My client is a global retail giant that are about to embark on an overhaul of their digital products. The business have recently hired a very influential Global Digital Director who is now starting to implement their plan, which is seeing many changes throughout the business. To support their proposed digital roadmap they have identified the need for a Head of UX that will play a very influential role.
The business have gone through various changes over the past few years with the introduction of product management and more recently the creation of a digital lab. The latter has been great a vehicle to promote and foster innovative design thinking in a blue chip organisation. However as the business looks to restructure their various channels and products, the lab teams will be dispersed in to the various product teams to ensure its consistent throughout the business.
In addition to the Director hire, there is another pivotal new hire to the business who will be overseeing Product, UX and Delivery. The future looks very good with these appointments who bring with them lots of good experience from very impressive track records from high profile businesses. As they look to review the current business proposition and realign to the new digital roadmap this role will be paramount to ensure the team are in the right shape to support their vision.
What do they need from you? They need you to have previous experience of holding a head of UX role ideally within a large business to understand the pressures and challenges that will be present on a daily basis. The team is currently 12 strong with a variety of skills and levels, your challenge will be to ensure they continue to develop but also harvest a strong design culture and community. There is good news, this already exists but the challenge is to make sure this continues as the team are sat within product teams therefore daily collaboration of the team to share ideas and learnings is the areas to focus on.
As the business is centred around e-commerce, you should ideally have an understanding of this domain and be comfortable working across multiple channels and products. The business are in the process of migrating to a fully agile environment and where possible lean therefore knowledge of the relevant approaches, tools and techniques are essential for success. The business have their own lab with research team so continuous learning from users adopting a variety of tools and techniques is very much in place. So in summary, they have a strong UX set-up but need a head of UX to guide and steer them through a various changes over the next 12-24 months.
If you are interested and feel you have the relevant experience and toolkit please get in touch ASAP.