hi, i'm daniel. i'm a 15-year-old with some programming experience and i do a little bug hunting in my free time. here's the insane story of how I found a single bug that affected over half of all Fortune 500 companies:
If you've spent some time online, you’ve probably come across Zendesk.
Zendesk is a customer service tool used by some of the world’s top companies. It’s easy to set up: you link it to your company’s support email (like [email protected]), and Zendesk starts managing incoming emails and creating tickets. You can handle these tickets yourself or have a support team do it for you. Zendesk is a billion-dollar company, trusted by big names like Cloudflare.
Personally, I’ve always found it surprising that these massive companies, worth billions, rely on third-party tools like Zendesk instead of building their own in-house ticketing systems.