Develop an understanding of the direct challenge in front of you.
- Investigate the user's needs & requirements.
- Gain understanding of their thoughts & actions.
Clearly articulate the main problem you are trying to resolve.
- Process & evaluate the results discovered during the empathy mode.
- Create a meaningful & actionable statement point of view.
Combine conscious & unconscious mind, rational thoughts & imagination to encourage new & innovative ideas.
- Brainstorm, select & begin building several potentially valid solutions applicable to your user's needs & requirements.
Develop interactive items and artifacts designed to answer questions that help in creating solutions.
- Use short-cycle innovation processes to continually improve & fine-tune your prototype design.
Test your prototype with users, focusing on all or part of your solution.
- Ask "What?", "How?", & "Why?".