HyperX Quadcast S Randomly disconnects/restarts

HyperX Quadcast S Problems.md

HyperX Quadcast S Problems

Purchase Date: 10/09/2022

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Problems:

Constantly disconnects specially on high CPU/Memory load

PC Specs:

• Motherboard: GIGABYTE B365 M AORUS ELITE-CF
• CPU: Intel Core i5-9400F
• Memory: Team Group UD4-3200
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• GPU: Gigabyte RX 5600 XT --

Test Scenario:

1. Emulate High CPU and memory load using benchmarking tools (Cinebench R15), loads Chrome, OBS, Discord and shifts mic input through different apps.

Steps Taken:

Software/driver related steps

1. Installs HyperX Ingenuity App from Windows App Store
2. Updated the firmware
3. Updated the BIOS firmware
4. Updated all PC drivers
5. Removed Fantech Headset (Suspected to be causing conflicts)
6. Updated necessary drivers to pass Windows Defender Core Isolation

Hardware related Steps

1. Enabled 4G Decoding on BIOS
2. Enabled Platform Power Management
3. Isolated USB devices and plugs it on Powered USB Hub (TP Link UH720) https://www.tp-link.com/ph/home-networking/usb-hub/uh720/

Other Steps

1. Reinstalled HyperX Ingenuity App
2. Restore to factory default

Methods that is still under observation

1. Disabled CPU Enhanced Halt (C1E)
2. Disabled C3 State Support
3. Disabled C6/C7 State Support
4. Disabled C8 State Support
5. Disabled C10 State Support

Notes:

So far, after disabling CPU Enhanced Halt and all the C State Support Test Scenario passed and Mic stills works and haven't exhibits any problem. For Ryzen CPU please refer on this link:

https://www.youtube.com/watch?v=d-7YvN8MKQg