It can be hard to know where to start. Here are a few places.
- Nicole Fenton's Tiny Content Framework
- Tiffany Jones Brown on the discovery process: Making Things Hard
- Whitney Hess on user interviews: My Best Advice for Conducting User Interviews
- Kevin M. Hoffman in A List Apart: Kick Ass Kickoff Meetings
- Corey Vilhauer in A List Apart: Audiences, Outcomes, and Determining User Needs
- Kristina Halvorson in the Brain Traffic blog: The Content Inventory is Your Friend